Shipping policy
At Hogans, we offer complimentary shipping across Australia and New Zealand, paid shipping to select regions around the World, and a click & collect service from our showroom. All of our orders are either dispatched or made available for collection from our showroom and workshop located at 241 Margaret Street, Toowoomba.
Order Information
Purchase receipts are sent to your nominated email once your order has been received and full payment has been made. If you are ordering a bespoke made-to-order piece, we will send purchase receipts to your email once the minimum deposit of 50% has been received. Please note, that during peak season, such as Christmas, there may be slight delays in order processing.
Delivery Processing Times
All domestic orders from Hogans Family Jewellers are delivered using Australia Post’s express postal service, and because these parcels contain valuable goods, a signature on delivery is required. You are welcome to sign for your parcel at delivery, otherwise your parcel will be taken to the nearest Australia Post office. If an authority to leave is given or if Australia Post determine there is a safe place for the parcel, it can be left at the address - Australia Post will record a proof of delivery in this instance.
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Delivery Method |
Cost |
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Australia Post Express Service |
FREE |
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*Please note that delivery timeframes do not include our workshop manufacturing timeframes.
All international orders from Hogans Family Jewellers are delivered using Australia Post’s International express postal service, and because these parcels contain valuable goods, a signature on delivery is required. Duties and taxes are not included at checkout and are determined by the customs agency within the destination country. It is the recipient's responsibility to pay any duties which may be collected at the time of delivery. For further assistance with international enquiries, please contact us via [email protected].
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Delivery Method |
Cost |
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Australia Post International Express Service |
FREE |
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*Please note that delivery timeframes do not include our workshop manufacturing timeframes.
If you place your order over a weekend or on a public holiday it will be processed in our system, the following business day (Monday – Friday). Please note that shipping times are a guideline and are subject to change. You may experience slightly longer delivery times due to issues outside of our control, such as weather events, or postal service delivery issues that are unforeseen or unavoidable events beyond Hogans Family Jewellers reasonable control. Online orders are processed and shipped from Toowoomba, Queensland and so we follow any Queensland Public Holidays.
Tracking Your Order
As part of our postal service, we will send you a shipment confirmation once your order has been shipped, this will contain a tracking number which can be used to track the journey of your purchase. Please contact us immediately if you have not received your order confirmation or shipping confirmation emails within 48 hours of purchase, should you purchase over public holidays or weekends your confirmation will be sent on the next business day.
Changes To Your Order & Cancellations
Please take your time whilst checking out via our website as once your order has been placed, we cannot edit, change or cancel. We thank you for your understanding. Please reach out to [email protected] for further assistance.
Receiving Your Purchase
You can rest assured that we'll keep your purchase safe until it reaches you. Your order is insured against theft and accidental damage during delivery. Once your purchases have been delivered to the specified address and signed for, they are no longer covered by insurance. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to and payment is necessary to release your order from customs on arrival.
If you won't be in, you can choose to waive the signature on the shipping page at checkout. Please be aware that if no signature is collected, you agree to our terms and conditions and take full responsibility for any loss or damage that may occur. Please note, orders containing items of high value may still require a signature, even if you did not select to sign for your order on arrival.
Fraudulent Orders
We reserve the right to temporarily hold to or cancel your order in the event that we have reasonable grounds to believe it is fraudulent. In such circumstances we will attempt to contact you, using the contact details you provided at the time of booking and may request you to either provide further proof of identify before issuing your order. In the event we are not able to contact you or the information provided does not meet our minimum identification requirements, we may cancel your order with no liability whatsoever.
