Our new premises located at 241 Margaret Street, Toowoomba features a fully functioning, state-of-the-art workshop with a glass partition positioned between the showroom and workshop, to allow our customers to watch on as our award-winning jewellers and gem setters craft bespoke masterpieces.
The manufacturing timeframe does differ between each piece and depends on the complexity; however, we typically allow for between 6 – 8 weeks for any new makes. In the past, we have been able to prioritise urgent jobs and complete them in as little as 2 weeks for clients with very urgent situations. If you would like to confirm an accurate timeframe for your job, it is best to discuss this during your design consultation.
Our design consultations are complimentary and obligation-free. To book a consult, please visit this page.
Yes, you are very much welcome to bring your precious gemstones to your consultation so that you can discuss designs with our jeweller. Please note that our jeweller will need to assess their condition first before proceeding with the design.
Yes, we do have the ability to combine, melt and refine your old gold so that it can be incorporated into a new piece. Our jeweller will weigh the gold first to notify you on the exact amount, and will confirm if additional gold needs to be purchased in order to make your desired piece.
Booking a design consultation can be done by contacting us via phone, email or social media channels. Simply select your preferred date and time and we will be in contact within 48 hours to confirm or with available times. See this page to get in contact with our team.
Once you’re happy with your personalised design and the provided quote, a 50% deposit will be required in order to proceed with the job. For payment details, please contact our team.
If you are not able to visit our showroom in Toowoomba, we can host a virtual design consultation or phone consultation. We have successfully designed and crafted Hogans pieces for clients all over Australia and the world. We can accommodate different time zones to meet your schedule, you are never too far away to design your dream Hogans piece. To book your consultation, visit this page.
All quotes that have been created in our system are valid for 30 days.
Materials & Manufacturing
At Hogans, our sales consultations undergo comprehensive training to ensure that you’re provided with as much information to then make informed decisions about your investment in our product.
Our onsite workshop enables our clients to secure a quality, Australian made product that is crafted by highly skilled award-winning tradesmen and women. These craftspeople manufacture bespoke pieces to meet the Hogans benchmark of excellence, to ensure your job is manufactured to the highest standard. Our gemstones are hand selected, 1st grade, natural stones sourced from the most renowned regions of the World. Our illustrious collection of colours are a rare exhibition of nature’s most beautiful artworks. Hogans only manufacture jewellery using the finest quality, locally sourced precious metals. We can ensure quality finishes as the alloys are calculated to guarantee optimum durability and strength.
As a general rule, we tend not to source diamonds below a H colour grade and any stones that are larger than 0.30ct are typically certified by Gemological Institute of America (GIA). The Gemological Institute of America is the strictest, largest, and most trusted independent diamond grading organisation in the World. To find out more about GIA and the work they do, visit this link.
Repairs, Resizes & Cleaning
If you aren’t able to visit our showroom in Toowoomba, there are a number of alternative methods that you can follow to measure your finger size. Our first and preferred recommendation is to visit your closest jewellery store, however if this is not possible, please refer to the methods that are detailed in our ring size guide.
At Hogans, we stock a variety of ready-to-wear men’s and women’s wedding bands that can be resized immediately on-site in our workshop. If you are interested in having custom made wedding bands crafted within this timeframe, please contact our team to discuss as we may be able to assist depending on our workshop’s workload.
Depending on our workload, we are typically able to accommodate for same day polishing & rhodium plating or resizing. If you require this service, please speak to our team and let them know what date you are planning to drop your pieces in so that we can allow for this.
Yes, we offer complimentary ultra sonic cleaning of all jewellery, regardless of where your pieces were purchased from. Our cleaning station is completely visible so that you can watch as our jewellers check your pieces settings for loose stones or potential existing damage before placing them into the ultra-sonic machine. This typically takes 10-20 mins for a thorough clean. Please note that some semi-precious and precious gemstones are not able to undergo ultra-sonic cleaning due to their fragility (i.e. emerald and opal gemstones). In this case, our jewellers will let you know prior and will soak and hand clean your piece or piece/s. This will take a longer period of time.
Yes, we have a pair of finger ring cutters on-site that our jewellers are trained in using this tool to cut off your ring in a way that’s completely pain free and minimally damaging on your ring. This is a complimentary service.
We use AusPost’s Courier service which requires a signature on delivery, or the parcel will be taken to your closest post office. We strongly recommend that your parcel be sent to an address where you will be able to to receive it between delivery hours. If you're not available at your specified shipping address when delivery is attempted, Australia Post will leave a card which will direct you to your local post office for collection.
If you are concerned that a piece has been delivered and left at your house without having requested a signature, please report this to us so that we can follow up with AusPost.
Yes, we regularly post to clients who are based overseas. We charge a flat rate of $60 AUD for International shipping and timeframes are dependent on AusPost’s delivery timeframes. For more information, visit AusPost’s international delivery times page.
For our full shipping policy, please visit this page.
Yes, we offer a 3 month lay-by period. If your piece is purchased from our ready-to-wear collection, a 20% upfront deposit is required. If your piece is custom made, a 50% upfront deposit is required.
Yes, we often see groups separately transfer for group gifts. If you are looking to organise individual group gifts, please contact our team to arrange.
As part of our service, we offer complimentary gift wrapping. Please ask staff to have your piece gift wrapped when in store. If you also require a gift receipt that doesn’t detail pricing, this can also be requested.
Yes, we have an independent valuer that visits our premises twice a month to conduct jewellery valuations. Pricing is largely dependent on the number of stones within the piece. The jewellery pieces are required to be on-site the day prior to the valuation and can then be collected from the day after they are valued. Valuation paperwork typically takes up to two weeks for completion and can either be posted to you or collected from Hogans. To book or to find out more about pricing, please contact with our team.
Yes, we can engrave any jewellery pieces that you have. For pricing, please get in contact with our team.