Privacy policy

Hogans Family Jewellers acknowledges and respects the privacy of your personal information. This policy sets out the way in which we will use, manage and protect your personal information in accordance with the Australian Privacy Principles and all relevant privacy legislation protecting the rights of individuals. You should read it carefully.

When you contact Hogans Family Jewellers, including by purchasing any of our products or services, subscribing to Hogans Family Jewellers, or applying to join the Hogans Family Jewellers team, you agree to this privacy policy.

You do not have to provide any personal information to Hogans Family Jewellers if you don’t want to. But, if you don’t provide the personal information that Hogans Family Jewellers asks for, it may not be possible for Hogans Family Jewellers to engage with you. For example, if you purchase our products online, we won’t be able to deliver these to you unless you provide a delivery address.

Who is Hogans Family Jewellers?

When we talk about Hogans Family Jewellers, we are referring to the businesses registered and trading under:

ABVIL Pty Ltd: ABN 82 010 700 115

What is Personal Information?

When we talk about personal information, we are referring to information (such as a physical address or phone number) or an opinion about an individual. That individual may either be identified, that is, we know who they are, or reasonably identifiable, which means that we can work out who they are from other information that we have. It doesn’t matter whether or not the information or opinion is actually true or whether or not it is in writing.

If a business such as Hogans Family Jewellers collects information that is about you, and that business is able to share that information with you, then it is classified as your personal information.

How Do We Collect Information?

Hogans Family Jewellers may collect personal information from you including your name, address, telephone number and email address when you knowingly provide us with information, including when you create an account on this website or when you sign up to receive marketing information from Hogans Family Jewellers.

The sort of personal information Hogans Family Jewellers may collect and hold about you includes:

• your name, residential and delivery addresses, telephone numbers, email and other electronic addresses;
• your date of birth and gender;
• information about the products and services you have purchased, ordered or asked about;
• your credit or debit card details and other bank details;
• information about your jewellery profile;
• your views and insights about our business, products and services; 
• information collected if you access the Hogans Family Jewellers website or any of our social media sites including for example your IP address. We may also collect other information from those sites via cookies. A cookie is a small data file that might be transferred to your device when you access the Hogans Family Jewellers website or those other sites; information about any feedback you provide, complaints you make and details of any products returned, and refunds provided, to you; and
• if you apply to join the Hogans Family Jewellers team, details of your employment history, education, professional qualifications and referees.

How Do We Use Information and Who Might We Give Your Personal Information To?

Hogans Family Jewellers may have access to, and use the personal information that you submit to us and that we collect via your activity on this website, your activity as a Hogans Family Jewellers account holder or your purchase activity in-store and process that information to provide and improve our services. Hogans Family Jewellers may disclose this information to its suppliers, contractors or agents for the purpose of providing the goods and services that you have ordered and/or requested. Hogans Family Jewellers may also now and again send you offers or information on goods or services that Hogans Family Jewellers considers will be of interest to you. Hogans Family Jewellers may also allow that information to be given to third parties for a similar purpose unless you have clearly indicated that this is not to occur.

Personal information that you submit to us including your name, address, telephone number, email address and other information you may provide, may be disclosed to a third party:

1.  to meet the purpose for which it was submitted; or
2.  for the purpose of processing and delivering your request; or
3.  we have your consent to share the information; or
4.  if we are required or authorised by law to disclose the information.

When Do We Collect Information About You?

Collection of your personal information can occur through the following interactions:

1. when you sign up to our VIP email list; or
   
2. when you visit our showroom at 241 Margaret Street, Toowoomba; or
3. when you make a purchase, place an order, registration, requests or applications for our products or services (by phone, in person or electronically); or
4.  when you use any of our services including when you access and use our website, or interact with us via social media or digital media; or
   
5. when you communicate with us directly (including in person, via telephone and social media channels such as Facebook, Instagram, TikTok or Pinterest); or
6. when you interact with us during promotions, competitions, or special events; or
7. if you attend one of our functions or events; or
   
8. any other time where you may supply personal information to us from time to time.

Protecting Your Personal Information
Your personal information is held by Hogans Family Jewellers in electronic form and is protected by electronic and procedural safeguards. Your personal information will either be stored on Hogans Family Jewellers IT systems or the IT systems of Hogans Family Jewellers contractors or service providers.

If your personal information is initially collected in paper form, Hogans Family Jewellers will ensure the paper record are destroyed after being transferred to electronic form. Until that process takes place, we will keep your personal information in a secure location.

Hogans Family Jewellers authorised personnel will be provided with access to your personal information. These personnel are required to treat this personal information as confidential and deal with it in accordance with this privacy policy. We impose obligations on our contractors and service providers to adhere to this protocol.

When Hogans Family Jewellers no longer needs your personal information, Hogans Family Jewellers will destroy the information securely, unless there is a legal reason why Hogans Family Jewellers needs to hold onto that personal information. You may also request that we delete your personal information at any time. Any such requests can be made by emailing [email protected] or phoning (07) 46 322 361.

How Does Hogans Family Jewellers Use Cookies and IP Addresses? 

A cookie is a piece of data that enables us to track and target your preferences. We may use cookies to enable us to identify you as a returning user and personalise and enhance your experience on our website. Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or to warn you before accepting cookies. If you have set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. If you reject our cookies, you may still use our site, but you may be limited in the use of some of the features. We use cookies to help us improve our service to you when you access our site and to ensure that our site remains easy to use and navigate. We may also use IP addresses to analyse trends, administer our website, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personal information for credit fraud protection and to mitigate risk.

Services that our website may use from time to time include Google Analytics, which transmits website traffic data to Google servers. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand traffic and usage on our website. By using our website, you consent to Google processing your data in the manner described in Google's Privacy Policy and for the purposes set out in this policy.

Google may pass on cookies to its partners and other third parties to achieve its purposes. For more information on how Google uses the information collected from cookies, and how you can opt out of this feature please see this section of Google’s Privacy Policy. You can also view Google Analytics’ currently available opt-outs here.

Links to Other Sites

Hogans Family Jewellers may provide links to other sites. If you use these links, you will leave our website and we are not responsible for any of these sites, their content or their usage of your personal information.

We advise that you make your own enquiries as to the privacy policies of these third parties. We are in no way responsible for the privacy practices of these third parties. This privacy policy applies only to the information we collect on our sites.

Changes to the Privacy Policy 

We keep our privacy policy on the Hogans Family Jewellers website, so it is easily accessible.

We try not to change our privacy policy too often, but sometimes we need to, for example, if the law changes or if we change the way we collect or use your information. When significant changes are required, we will publish a notice on the Hogans Family Jewellers website, so you will know this has happened. This privacy policy was last updated April 2023.

Asking About Your Personal Information 

We are very happy to share any personal information Hogans Family Jewellers holds about you. If you want to know what we have on file, please contact Hogans Family Jewellers via phone at (07) 4632 2361 or email [email protected] 

Hogans Family Jewellers will get back to you as soon as possible during our trading hours. Sometimes we might not be able to provide you with details about what we hold, and will explain this further if this happens. If you think any of the personal information that we have on file about you is incorrect, for example, if you have changed email address, please let us know.